Help & Frequently Asked Questions

Welcome to the JPGtoPDFNow help center. Find answers to common questions about our free online conversion tools, privacy practices, and how to get the best results.

🔒 Privacy & Security

Are my files safe and private?

Absolutely. Your privacy is our top priority:

  • All uploads use secure HTTPS encryption
  • Files are processed on our private, secure servers
  • Files are automatically deleted after 30 minutes
  • We never store, view, or share your files
  • No accounts or registration means no data collection

How long are my files stored on your servers?

Your files are automatically and permanently deleted 30 minutes after upload. This gives you time to download your converted files while ensuring your privacy is protected.

Do you collect any personal information?

No. We don’t require accounts, registration, or any personal information. We may collect anonymous usage statistics (like total conversions per day) to improve our service, but we never link this to individual users or files.

Can other users see my files?

No. Each upload session is completely private and isolated. No one else can access your files — not other users, not our staff.

📁 File Management

What file formats do you support?

Our tools support these formats:

  • Images: JPG, JPEG, PNG, WebP
  • Documents: PDF

Specific tool support:

  • JPG/PNG/WebP to PDF: All image formats
  • PDF to JPG: Converts PDF pages to JPG images
  • Image format converters: JPG ↔ PNG, JPG ↔ WebP, PNG ↔ JPG, WebP ↔ JPG

What’s the maximum file size I can upload?

Most tools support files up to 50-100MB per file. For specific limits:

  • Image conversions: Up to 50MB per image
  • PDF operations: Up to 100MB per PDF
  • Batch processing: No limit on number of files, but individual file size limits apply

Can I convert multiple files at once?

Yes! All our tools support batch processing:

  • Upload multiple files simultaneously
  • Apply the same settings to all files
  • Download individually or as a ZIP archive

Why is my converted file larger/smaller than the original?

File size changes depend on the conversion:

  • JPG to PNG: Larger (lossless format)
  • PNG to JPG: Smaller (lossy compression)
  • Images to PDF: Usually larger (preserves quality)
  • Compress PDF: Significantly smaller (optimized compression)
  • JPG to WebP: 25-35% smaller (better compression)

🛠️ Using the Tools

How do I upload files?

Two easy methods:

  1. Drag and drop: Drag files from your computer directly onto the upload area
  2. File picker: Click “browse” to select files from your device

Can I reorder files before converting?

Yes! Most tools that combine multiple files (like JPG to PDF or Merge PDF) include drag-and-drop reordering. Simply drag the file thumbnails to arrange them in your desired order.

How do I adjust quality settings?

Tools with quality controls include a settings panel:

  1. Click the Settings button or icon
  2. Adjust sliders for quality, DPI, page size, orientation, etc.
  3. Settings apply when you click Convert

Why isn’t my conversion working?

Common issues and solutions:

  • File too large: Check file size limits above
  • Unsupported format: Verify your file format is supported
  • Browser issues: Try clearing cache or using a different browser
  • Corrupted file: Try opening the file locally first to verify it’s not corrupted
  • Slow connection: Large files may take longer to upload

Do I need to install any software?

No. All our tools work entirely in your web browser. No downloads, installations, or plugins required. Works on desktop, tablet, and mobile devices.

🖼️ Image Conversions

What’s the difference between JPG, PNG, and WebP?

  • JPG/JPEG: Lossy compression, smaller files, no transparency. Best for photos and web images.
  • PNG: Lossless compression, larger files, supports transparency. Best for graphics, logos, and images needing editing.
  • WebP: Modern format, superior compression (25-35% smaller than JPG), supports transparency. Best for website optimization.

When should I use each image format?

Use JPG for:

  • Photographs for web or social media
  • When file size matters most
  • Email attachments with size limits

Use PNG for:

  • Images with transparency (logos, icons)
  • Graphics with text or sharp edges
  • Images you’ll edit multiple times
  • Screenshots and diagrams

Use WebP for:

  • Website optimization (faster loading)
  • Modern web applications
  • When you need small files with good quality

Will converting between formats affect quality?

  • Lossless conversions (JPG→PNG, PNG→WebP lossless): No quality loss
  • Lossy conversions (PNG→JPG, JPG→WebP): Minimal quality loss with proper settings
  • Converting JPG→PNG→JPG causes cumulative quality loss

What happens to transparent backgrounds?

  • PNG to JPG: Transparency replaced with solid color (white or black, your choice)
  • PNG to PDF: Transparency preserved
  • WebP to JPG: Transparency replaced with solid color
  • JPG to PNG: No transparency added (but you can add it with editing software)

📄 PDF Operations

Can I convert multi-page PDFs?

Yes. Tools like PDF to JPG convert every page into separate image files. You’ll receive all images in a ZIP archive.

How do I combine multiple images into one PDF?

  1. Use our JPG to PDF (or PNG to PDF) tool
  2. Upload all your images
  3. Drag thumbnails to reorder pages
  4. Click Convert to create a single, multi-page PDF

Can I select specific pages to extract or rotate?

Yes. Tools like Split PDF and Rotate PDF include page range selectors:

  • Select individual pages (e.g., 1, 3, 5)
  • Select ranges (e.g., 1-10)
  • Apply operations to all pages or specific selections

Will PDF operations affect quality?

No. Operations like splitting, merging, rotating, and reordering do not re-compress your PDF. Original quality is preserved 100%.

Are bookmarks and links preserved?

Yes. When merging, splitting, or reordering PDFs, we preserve:

  • Bookmarks and table of contents
  • Hyperlinks (internal and external)
  • Form fields
  • Annotations and comments
  • Digital signatures (where applicable)

💻 Technical Questions

What browsers do you support?

Our tools work on all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari (14+)
  • Edge
  • Opera

For best performance, keep your browser updated to the latest version.

Do your tools work on mobile devices?

Yes! Our tools are fully responsive and work on:

  • Smartphones (iOS and Android)
  • Tablets
  • Desktop computers

Mobile connections may take longer for large files.

Why do you process files on the server instead of in the browser?

Server-side processing offers several advantages:

  • Consistent quality: Professional conversion libraries ensure reliable results
  • Better performance: Powerful servers handle large files faster
  • Universal compatibility: Works on any device, including older smartphones
  • Advanced features: Server processing enables complex operations like PDF manipulation

Can I use your tools offline?

No. Our tools require an internet connection to upload files to our servers for processing.

🆓 Pricing & Limits

Is JPGtoPDFNow really free?

Yes, completely free. No hidden fees, no trials, no premium tiers. All features are available to everyone at no cost.

Are there any usage limits?

  • No daily conversion limits
  • No file count limits (batch process as many as needed)
  • Individual file size limits: 50-100MB per file (see File Management section)
  • No watermarks on converted files
  • No ads interrupting your workflow

Do I need to create an account?

No. All tools work instantly without any registration or account creation.

Will you add paid features in the future?

We’re committed to keeping all core conversion features free forever. If we add premium features in the future, all current functionality will remain free.

🔧 Troubleshooting

My file won’t upload

Try these solutions:

  1. Check file size (must be under 50-100MB)
  2. Verify file format is supported
  3. Check your internet connection
  4. Try a different browser
  5. Disable browser extensions temporarily
  6. Clear browser cache and cookies

Conversion is taking a long time

This is normal for:

  • Very large files (over 20MB)
  • Batch conversions with many files
  • High-quality settings (300 DPI, maximum quality)
  • Slower internet connections

Wait a few minutes. If it exceeds 5 minutes, refresh and try again.

Downloaded file won’t open

Common causes:

  1. Download incomplete: Check file size and re-download
  2. Wrong software: Ensure you have a PDF reader (for PDFs) or image viewer
  3. File corruption: Try converting again
  4. Browser issue: Try downloading with a different browser

I accidentally closed the page before downloading

If you close the page before downloading, you’ll need to convert the file again. We recommend downloading immediately after conversion completes.

📧 Still Need Help?

Can’t find the answer you’re looking for? We’re here to help!

Contact Us:

  • Email: info@jpgtopdfnow.com
  • Response time: Within 24-48 hours

When contacting us, please include:

  • Which tool you’re using (e.g., “JPG to PDF”)
  • What error or issue you’re experiencing
  • Your browser and device type
  • File format and approximate size

🔗 Related Resources

Popular Tools:

Quick Guides:

  • How to Convert JPG to PDF
  • How to Compress Large PDFs
  • How to Merge Multiple PDFs
  • Understanding Image Formats